Privacy Policy
Last Updated: April 3, 2026
At Xelvioren™, we value your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, place an order, contact us, or otherwise interact with our store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To operate our store and provide you with a smooth shopping experience, we may collect certain information from you in several ways.
Information You Provide Directly
When you use our website, we may collect information you voluntarily provide, including when you:
place an order
contact customer support
subscribe to emails or promotions
create an account
submit a form, review, or other request
This information may include:
full name
email address
phone number
billing address
shipping address
order details
payment-related details necessary for transaction processing
Information Collected Automatically
When you browse our website, certain technical and usage information may be collected automatically. This may include:
IP address
browser type
device type
operating system
referral source
pages visited
time spent on the site
interaction and browsing behavior
This information may be collected through cookies, pixels, log files, and similar tracking technologies.
2. How We Use Your Information
We use collected information for legitimate business purposes related to operating and improving our store.
These uses may include:
Order Processing and Fulfillment
To process transactions, confirm purchases, arrange delivery, send tracking updates, and provide customer support related to your order.
Store Operations and Improvement
To maintain our website, improve functionality, understand how visitors use our site, and enhance user experience.
Customer Communication
To respond to questions, service requests, return inquiries, or support messages.
Marketing and Promotions
If you choose to receive marketing communications, we may send newsletters, promotional emails, product announcements, or special offers. You may opt out at any time.
Security and Fraud Prevention
To help detect suspicious activity, reduce fraud risk, secure transactions, and protect our customers, website, and business.
Legal and Compliance Purposes
To comply with applicable laws, regulations, lawful requests, and payment or tax obligations.
3. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to help protect your personal data.
These measures may include:
secure checkout technology
encrypted data transmission where applicable
restricted internal access to personal information
use of secure third-party payment providers
fraud monitoring and security review tools
Please note that no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot promise absolute security.
Payment Information
Xelvioren™ does not directly store your full credit or debit card details on our own servers after payment processing. Payment transactions are handled through authorized third-party payment processors.
4. Sharing of Information
We do not sell your personal information to outside parties for their independent use.
However, we may share your information with trusted service providers and partners when necessary to operate our business, such as:
payment processors
shipping and logistics providers
website hosting and e-commerce platform providers
fraud prevention and risk analysis tools
customer service software providers
analytics and advertising partners
These third parties may only use the information as needed to provide services on our behalf, or as permitted under their own privacy terms where applicable.
5. Advertising and Analytics Technologies
Our website may use cookies, pixels, tags, and similar technologies provided by analytics and advertising partners. These tools help us understand traffic, measure campaign effectiveness, and show more relevant advertisements.
Depending on how our store is configured, these partners may include services associated with platforms such as:
Google
Meta (including Facebook and Instagram)
Shopify-related tools
other advertising or analytics partners used to operate our store
These technologies may collect information about your interaction with our website and, in some cases, browsing activity across websites over time.
Third-party providers process this information according to their own privacy policies.
6. Cookies and Similar Technologies
Like many e-commerce websites, we use cookies and related technologies to improve site performance and customer experience.
Cookies may help us:
keep items in your cart
support secure checkout
remember preferences
understand website traffic and engagement
improve store design and performance
support advertising and remarketing efforts
Types of Cookies We May Use
Essential Cookies
Necessary for website operation, account access, shopping cart, and checkout functionality.
Performance and Analytics Cookies
Help us understand site usage, measure visitor behavior, and improve the website.
Marketing Cookies
May be used to deliver relevant ads and measure marketing effectiveness.
You can usually manage cookies through your browser settings. Disabling cookies may affect parts of the store experience.
7. Third-Party Services and Links
Our website may contain links to third-party websites, apps, or services. Once you leave our website or interact with a third-party service, their own terms and privacy practices apply.
We are not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.
8. Shopify and Platform Processing
Our store is hosted on Shopify, which provides the e-commerce infrastructure that helps us operate our website, manage orders, and process store activity.
As part of providing these services, Shopify and connected providers may process certain information necessary for:
store hosting
checkout functionality
payment processing
fraud prevention
order management
analytics and site performance
Your information may therefore be processed by Shopify and related service providers in accordance with their own applicable policies.
9. Your Choices
Depending on how you interact with our store, you may have certain choices regarding your information.
You may choose to:
unsubscribe from promotional emails
disable cookies in your browser
contact us to update or correct certain personal information
request support regarding your stored account or order information where applicable
Please note that we may still send transactional emails related to your orders, returns, account activity, or service notices even if you opt out of promotional messaging.
10. California Privacy and Do Not Track
If you are a California resident, you may have privacy rights under applicable California law, subject to legal limitations and exemptions.
Our website may allow users to visit without creating an account, although certain features require personal information to complete transactions.
Because browser-based Do Not Track signals are not yet supported by a consistent industry standard across all platforms, our website may not respond to every such signal in the same way.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has submitted personal information to us, please contact us so we can review the matter and take appropriate action.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
fulfill orders
provide support
maintain records
comply with legal, tax, accounting, or regulatory obligations
resolve disputes
enforce store policies
Retention periods may vary depending on the type of data and the purpose for which it was collected.
13. Data Breach Response
While we take reasonable security measures, no system is immune from risk. In the event of a confirmed data incident affecting personal information, we may take appropriate steps under applicable law, which may include:
investigating the incident
securing our systems
notifying affected individuals where legally required
cooperating with relevant authorities where appropriate
14. Email Communications
If you provide your email address during checkout, account registration, or subscription, we may use it to send:
order confirmations
shipping updates
service messages
return or support responses
marketing emails, if you opt in or where legally permitted
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly.
15. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted indicates acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Xelvioren™
Company: ECHO BARK INC
Address: 3724 Sunset Blvd, Los Angeles, CA 90026, United States
Phone: (323) 660-2275
Email: service@xelvioren.com